COVID-19 Policies

Keeping Passengers and Staff Safe and Healthy:

Please read through our safety policies for 2021 due to the COVID-19 outbreak

Vessels + Facilities:

  • Passenger capacities will be reduced to assist in social distancing.
  • Gift shop and ticket office will be limited to 15 people at a time.
  • Contact barriers at cash registers.
  • Increased and frequent cleaning and sanitizing on high-touch surfaces and common areas during and before cruises.
  • PPE for all employees. Masks are required to be worn by all staff and crew at all times.
  • Sectioned off seating and railings and signage to assist in social distancing.
  • Reducing the number of passengers per deck/level to ensure social distancing.
  • Sanitizing stations located through out ticket office/gift shop and vessels.
  • Cancellation refund policy is in place if we must cancel due to the impacts of Covid-19 as well as for inclement weather such as dense fog and/or high seas.

For Passengers:

  • Masks are required to be worn at all times per US Coast Guard and State Covid-19 mandates. Face masks/face coverings are required in ticket office/gift shop, while waiting to board on our dock and on the vessels. If you need a mask we can provide you one.
  • Please practice social distancing, staying 6 feet from other passenger/parties while in line and on vessels.
  • Please use hand sanitizing stations located on vessel and in gift shop.
  • We encourage you to book your cruise/tour online. Please print out your ticket or have on your mobile device available to check you in while boarding.
  • Check email for updates on your cruise up to an hour before departure.
  • Arrive early for boarding in order to have choice of level or deck on the vessel.
  • Please bring your own binoculars. Unfortunately we cannot rent binoculars due to Covid-19.

For information for those traveling out of state, please visit Governor Mill's Covid-19 mandates and current guidelines for travel:

https://www.maine.gov/covid19/

We ask if you or a member of your party are not feeling well or have been in recent contact with someone with Covid-19 please postpone travel and visitation for the safety of other passengers and our staff.

Reservations:

Early and online reservations will be strongly recommended as trips could fill up very quickly. Our boat capacities will most likely be reduced due to Covid-19. We also cannot guarantee re-bookings/rescheduling for trips that are cancelled as a result of weather conditions, impacts of the pandemic, or changes to patron's travel plans, due to reduced boat capacities and potentially high demand our visitation and reservations.

Cancellation Policy:

Refunds will be given if your scheduled cruise is cancelled due to weather or Covid-19 related impacts to cruise schedules. Please visit or call the ticket office to receive your refund. It may take up to 7 business days for your refund to post to your account.

Please note, if cruises are modified or cancelled due to Covid-19 or weather, Bar Harbor Whale Watch Co. is not responsible for changes or interruptions in patron’s travel plans including accommodation fees and transportation fees.